Inline with our Returns Policy, Decoy Angling operates a 30-day Refund Policy. This means you have 30 days after receiving your order to request a refund (excluding premium shipping costs).

To receive a refund, product(s) must be returned unused and in their original packaging  - see our Returns Policy for more information.

Depending on the scenario for your refund, different processes apply in each instance to ensure fairness and transparency. Please see the below refund scenarios for more information.

Refunds will always be issued to the payment card initially used to make your purchase with Decoy Angling and can take up to 5 working days to appear on your statement.

Decoy Angling Refund Scenarios: 

• To initiate a refund your order must be returned in the same condition that you received it in, unused, and in its original packaging. You must have also received the order in the last 30 days.
• Email us at hello@decoyangling.co.uk with your name, order reference and state that you wish to return your order for a refund. 
• We will then email you return instructions. Once the product(s) have been returned to our warehouse, they will be inspected and if unused and in a new condition, a refund will be issued accordingly for the product(s) received.

Note: Unwanted product(s) must be returned at your own expense via tracked postage. Decoy Angling Ltd will not refund premium shipping costs included in the original order.

• Should your order arrive damaged on arrival, please immediately email us at hello@decoyangling.co.uk with your name, order number and attach supporting images and a description of any damage (to both product(s) and packaging). 
• Once received, we will raise an investigation with our couriers prior to replacing or refunding any damaged product(s). Please allow 5 working days for this investigation.
• Should a refund be preferred, please advise us and upon completion of our investigation, this will be issued for the missing product(s) alternatively, replacement products can be dispatched.

Note: Any damage must be reported to Decoy Angling within 5 days of receipt of your order.

• Any product(s) that have developed a defect and have been purchased within a 12 month period can be returned for either repair or replacement - Decoy Angling Ltd does not issue refunds for defective products more than 30 days after delivery.
• Where damage is expected due to the nature of the product (lures, artificial bait etc) Decoy Angling Ltd reserves the right not to issue an exchange or refund.
• Should you wish to request a refund for a defective product(s) within 30 days of delivery, please email hello@decoyangling.co.uk with your name, order number and attach supporting images and a description of the defect. 
• Once received, we will review your request, and if appropriate, will email return instructions.
• Upon receipt of the defective product at our warehouse we will either issue a replacement or refund (subject to whether the order is within 30 days of delivery)

• Should you have been sent an incorrect product(s), please email hello@decoyangling.co.uk with your name, order number and attach images and a description of product(s) actually received.
• Once received, we will review your request, and will email return instructions including a shipping label and kindly ask that you return the incorrect product(s) to Decoy Angling. 
• Upon receipt of the incorrect product(s) we will dispatch the correct product(s) to you. Should a refund be preferred, please advise us and upon receipt of the incorrect product this will be issued for the correct product(s).

• Should your product(s) not be delivered please email us at hello@decoyangling.co.uk clearly stating your name, order reference number and the product(s) not delivered.
• Once received, we will raise an investigation prior to replacing or refunding any missing product(s). Please allow 5 working days for us to dispatch replacements for non-delivered product(s).
• Should a refund be preferred, please advise us and upon completion of our investigation, this will be issued for the missing product(s).