Decoy Angling operates a 30-day returns policy. This means you have 30 days after receiving your order to request a return.

Except in certain instances (defective product(s), damage on delivery etc) product(s) must be returned unused and in their original packaging. 

To avoid delays we always recommend including a covering note and identifying information (order number or name) explaining your reason for return and advise that all returns are sent via tracked postage.

Should you seek a refund, please see our Refund Policy for more information.

Depending on the scenario for your return, different processes apply in each instance to ensure fairness and transparency. Please see the below return scenarios for more information.

In all instances, returns should be sent to: 

Returns Department

Decoy Angling Ltd

Quest

Tilford Road

Tilford

Surrey

GU10 2DF

Decoy Angling Return Scenarios: 

1. To Cancel An Unshipped Order:

• To immediately cancel an order, please email us at hello@decoyangling.co.uk clearly stating your name, order reference number and that you wish to cancel your order.
• If your order has not been shipped yet, the order will be cancelled and a full refund issued. 

2. To Cancel A Shipped Order / Change Of Mind:

• Should your order have been shipped, in order to initiate a return the order must be in the same condition that you received it in, unused, and in its original packaging. You must have also received the order in the last 30 days.
• Email us at hello@decoyangling.co.uk with your name, order reference and state that you wish to return / cancel your order. 
• We will then email you return instructions. Once the product(s) have been returned to our warehouse, they will be inspected and if unused and in a new condition, a refund will be issued accordingly for the product(s) received.

Note: Unwanted product(s) must be returned at your own expense via tracked postage. Decoy Angling Ltd will not refund premium shipping costs included in the original order.

3. Damage On Arrival

• Should your order arrive damaged on arrival, please immediately email us at hello@decoyangling.co.uk with your name, order number and attach supporting images and a description of any damage (to both product(s) and packaging). 
• Once received, we will raise an investigation with our couriers prior to replacing or refunding any damaged product(s). Please allow 5 working days for this investigation.
• Should a refund be preferred, please advise us and upon completion of our investigation, this will be issued for the missing product(s) alternatively, replacement products can be dispatched.

Note: Any damage must be reported to Decoy Angling within 5 days of receipt of your order.

4. Defective Products

• Any product(s) that have developed a defect and have been purchased within a 12 month period can be returned for either repair or replacement - Decoy Angling Ltd does not issue refunds for defective products more than 30 days after delivery. 
• Where damage is expected due to the nature of the product (lures, artificial bait etc) Decoy Angling Ltd reserves the right not to issue an exchange or refund.
• Should you wish to request an exchange or refund for a defective product(s), please email hello@decoyangling.co.uk with your name, order number and attach supporting images and a description of the defect. 
• Once received, we will review your request, and if appropriate, will email return instructions.
• Upon receipt of the defective product at our warehouse we will either issue a replacement or refund (subject to whether the order is within 30 days of delivery).

5. Incorrect Product(s) Received

• Should you have been sent an incorrect product(s), please email hello@decoyangling.co.uk with your name, order number and attach images and a description of product(s) actually received.
• Once received, we will review your request, and will email return instructions including a shipping label and kindly ask that you return the incorrect product(s) to Decoy Angling. 
• Upon receipt of the incorrect product(s) we will dispatch the correct product(s) to you.

Note: Any incorrect product(s) must be reported to Decoy Angling within 5 days of receipt of your order.

6. Exchange Product(s)

• Should your order have been shipped, in order to initiate an exchange the product(s) must be in the same condition that you received it in, unused, and in its original packaging. You must have also received the product(s) in the last 30 days.
• Email us at hello@decoyangling.co.uk with your name, order reference and state that you wish to exchange your product(s). 
• We will then email you return instructions and advise you of any additional product or shipping costs. 
• Once the product(s) have been returned to our warehouse, it will be inspected and if unused and in a new condition, an exchange will be issued accordingly for the product(s) received.